Effective Date: 12 November 2025
Last Updated: 12 November 2025

1. Introduction

Welcome to Twilight Sea Canoe, operated by Phuket Andaman Twilight Co., Ltd. (“we,” “us,” “our,” or “the Company”). These Terms and Conditions (“Terms”) govern your use of our website, booking of tours, and participation in our services.

By accessing our website, making a booking, or participating in our tours, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Company Information:

Legal Entity: Phuket Andaman Twilight Co., Ltd.
Brand Name: Twilight Sea Canoe
Registered Address: 81/15, Room 22-24, Moo 6, T.Paklok, A.Thalang, Phuket 83110, Thailand
Contact Phone: +66 (0) 84 053 3456
Email: info@twilightseacanoe.com

2. Definitions

  • “Company,” “we,” “us,” “our” refers to Phuket Andaman Twilight Co., Ltd. and Twilight Sea Canoe
  • “Customer,” “you,” “your” refers to the person making a booking or participating in our tours
  • “Services” refers to all tours, activities, transportation, and related services provided by the Company
  • “Website” refers to the Twilight Sea Canoe website and any related platforms
  • “Tour” refers to the Evening Glow Bioluminescent Night Paddle or any other tour package offered by the Company
  • “Participant” refers to any person participating in a tour, whether or not they made the booking

3. Booking and Reservations

3.1 How to Book

Bookings can be made through:

3.2 Booking Confirmation

  • All bookings are subject to availability
  • Your booking is confirmed only when you receive a written confirmation email from us
  • Confirmation includes tour date, time, pickup location, and booking reference number
  • Please check all details carefully and notify us immediately of any errors

3.3 Minimum Age Requirements

  • Participants must be at least 1 years old to join our tours
  • Children aged 2 and under are complimentary (must sit on adult’s lap during boat transport)
  • Children aged 4-12 years are charged the children’s rate of THB 1,925
  • Children 12 years and older pay the regular adult rate
  • Minors under 15 years old must be accompanied by a responsible adult

3.4 Group Bookings

  • Group discounts available for 6 or more participants
  • Private tour arrangements available upon request
  • Contact us directly for group rates and custom itineraries

3.5 Accuracy of Information

You are responsible for providing accurate information including:

  • Full names of all participants
  • Contact details (phone, email, hotel address)
  • Dietary requirements and allergies
  • Medical conditions that may affect participation
  • Special requests or assistance needed

Failure to provide accurate information may result in service disruption without refund.

4. Pricing and Payment

4.1 Tour Prices

  • All prices are listed in Thai Baht (THB) unless otherwise stated
  • Prices include: hotel transfers, meals (lunch and dinner), equipment, guide services, and activities as specified
  • Prices are subject to change without notice, but confirmed bookings will honor the quoted price

4.2 Payment Methods

We accept:

  • Credit/Debit cards (Visa, MasterCard, American Express)
  • Bank transfers
  • Cash (for on-site bookings or as arranged)
  • Online payment platforms as specified on our website

4.3 Payment Terms

  • Full payment is required at the time of booking to confirm your reservation
  • Payment must be received before the tour date
  • For group bookings or special arrangements, alternative payment terms may be agreed upon in writing

4.4 Currency and Exchange Rates

  • All transactions are processed in Thai Baht (THB)
  • If paying in foreign currency, exchange rates are determined by the payment processor or bank
  • Any currency conversion fees are the responsibility of the customer

4.5 Receipts and Invoices

  • A receipt/invoice will be provided upon payment
  • For tax purposes, please request a tax invoice at the time of booking
  • All invoices are issued by Phuket Andaman Twilight Co., Ltd.

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

More than 24 hours before tour departure:

  • 95% refund of the tour price
  • Refund processed within 7-14 business days to original payment method

Less than 24 hours before tour departure (10 AM Thailand time UTC+7):

  • No refund
  • Booking is non-refundable and non-transferable

No-Show:

  • No refund for failure to appear at pickup location
  • No refund for missed tours without prior cancellation

5.2 How to Cancel

To cancel your booking:

  • Email: info@twilightseacanoe.com with your booking reference number
  • Phone: +66 (0) 84 053 3456 during business hours (8:00 AM – 8:00 PM Thailand Time)
  • Cancellation is effective when you receive written confirmation from us

5.3 Refund Processing

  • Refunds are processed to the original payment method
  • Processing time: 7-14 business days from cancellation confirmation
  • Bank processing times may vary; we are not responsible for delays by financial institutions
  • Transaction fees charged by payment processors are non-refundable

5.4 Rescheduling

  • Tour dates may be rescheduled subject to availability
  • Rescheduling must be requested at least 24 hours before the original tour date
  • One complimentary reschedule is permitted; additional changes may incur fees
  • Rescheduling subject to price differences if applicable

5.5 Cancellation by the Company

Weather-Related Cancellations:

  • If weather conditions make the tour unsafe, we reserve the right to cancel or modify the itinerary
  • You will be offered:
    • Full refund, or
    • Reschedule to another date at no additional charge
  • We are not liable for any indirect costs (travel, accommodation, etc.)

Operational Reasons:

  • Tours may be cancelled due to insufficient bookings (minimum 4 participants required)
  • Notification provided at least 24 hours in advance
  • Full refund or alternative date offered

Force Majeure:

  • Tours may be cancelled due to circumstances beyond our control (natural disasters, political unrest, pandemics, government restrictions, etc.)
  • Full refund provided, but the Company is not liable for any consequential losses

6. Participant Requirements and Health

6.1 Health and Fitness

Participants must:

  • Be in reasonable physical health to participate in kayaking activities
  • Be able to sit in a kayak for 60-75 minutes at a time
  • Be comfortable being on boats and near water
  • Disclose any medical conditions that may affect participation

6.2 Medical Conditions

This tour is not suitable for:

  • Pregnant women
  • Individuals with severe back, neck, or joint problems
  • Individuals with serious heart conditions
  • Individuals with severe mobility limitations
  • Anyone with medical conditions that could be aggravated by physical activity or time on water

6.3 Disclosure Requirement

You must inform us at the time of booking of any:

  • Medical conditions, disabilities, or injuries
  • Allergies (food or otherwise)
  • Medications that may affect participation
  • Special assistance requirements

Failure to disclose relevant medical information may result in:

  • Denial of participation without refund
  • Assumption of full liability for any resulting injury or incident
  • Voiding of any insurance coverage

6.4 Swimming Ability

  • Participants do not need to be strong swimmers (life jackets are mandatory)
  • However, you must be comfortable being in and around water
  • Inform guides if you are not comfortable swimming

6.5 Alcohol and Substances

  • Participants under the influence of alcohol or drugs will not be permitted to join the tour
  • No refund will be provided if you are denied participation for this reason

7. Safety and Conduct

7.1 Safety Guidelines

All participants must:

  • Attend the mandatory safety briefing
  • Wear life jackets at all times during water activities
  • Follow all instructions from guides and crew
  • Use equipment properly and responsibly
  • Stay with the group and not wander off independently

7.2 Guide Authority

  • Tour guides have full authority over safety decisions
  • Guides may modify itineraries based on weather, safety, or group needs
  • Participants must comply with guide instructions at all times
  • Failure to comply may result in removal from the tour without refund

7.3 Participant Conduct

Participants are expected to:

  • Treat guides, crew, and other participants with respect
  • Not engage in behavior that endangers themselves or others
  • Respect the natural environment and local communities
  • Not damage equipment or property
  • Not engage in illegal activities

Unacceptable behavior includes:

  • Harassment, discrimination, or abusive language
  • Reckless or dangerous behavior
  • Deliberate damage to equipment or environment
  • Disregarding safety instructions
  • Public intoxication or substance use

Consequences:

  • Participants engaging in unacceptable behavior may be removed from the tour immediately
  • No refund will be provided
  • You may be held liable for any damages or costs incurred

7.4 Environmental Responsibility

Participants must:

  • Use only reef-safe sunscreen
  • Not litter or pollute the marine environment
  • Not touch, feed, or disturb wildlife
  • Respect protected areas and cultural sites
  • Follow “leave no trace” principles

8. Liability and Insurance

8.1 Assumption of Risk

By participating in our tours, you acknowledge that:

  • Outdoor adventure activities involve inherent risks
  • Kayaking, boating, and water activities carry risks of injury
  • Weather and natural conditions can be unpredictable
  • Wildlife encounters carry potential risks
  • You voluntarily assume these risks

8.2 Limitation of Liability

To the maximum extent permitted by law:

  • The Company is not liable for any indirect, incidental, or consequential damages
  • The Company’s total liability is limited to the amount paid for your tour booking
  • The Company is not liable for losses due to factors beyond our reasonable control
  • The Company is not liable for personal belongings lost, stolen, or damaged during the tour

8.3 Personal Property

  • You are responsible for your personal belongings at all times
  • We recommend leaving valuables at your hotel
  • Use waterproof bags for electronics and important items
  • The Company is not responsible for lost, stolen, or water-damaged items

8.4 Insurance

  • We strongly recommend purchasing comprehensive travel insurance
  • Your insurance should cover:
    • Medical expenses and emergency evacuation
    • Trip cancellation and interruption
    • Personal liability
    • Loss or damage to personal belongings
    • Adventure sports and water activities
  • The Company does not provide personal insurance for participants

8.5 Medical Emergencies

  • In case of medical emergency, we will provide reasonable assistance
  • You are responsible for all medical costs incurred
  • Your travel insurance should cover emergency medical treatment
  • Emergency contact information must be provided at booking

8.6 Indemnification

You agree to indemnify and hold harmless Phuket Andaman Twilight Co., Ltd., its directors, employees, agents, and guides from any claims, damages, or expenses arising from:

  • Your participation in the tour
  • Your breach of these Terms
  • Your violation of any laws or regulations
  • Your negligence or misconduct

9. Photography and Media

9.1 Photography During Tours

  • Guides and crew may take photographs during tours for operational and promotional purposes
  • By participating, you consent to being photographed
  • Photos may be used in our marketing materials, website, social media, and promotional content

9.2 Opt-Out

  • If you do not wish to be photographed or have your images used, please inform us in writing before the tour
  • We will make reasonable efforts to exclude you from promotional photos

9.3 Participant Photography

  • You are welcome to take photos during the tour for personal use
  • Please be respectful when photographing other participants
  • Do not use photos of other participants for commercial purposes without their consent
  • Drones are not permitted in the national park areas we visit

9.4 Social Media

  • We encourage sharing your experience on social media
  • Please tag us @TwilightSeaCanoe
  • Use our official hashtags as provided by your guide

10. Transportation and Pickup

10.1 Hotel Pickup Service

  • Complimentary hotel pickup is included for hotels in central Phuket areas on main roads
  • Pickup areas include: Patong, Kata, Karon, Phuket Town, and surrounding areas
  • Private villas, hilltop locations, or remote accommodations may require meeting at a nearby designated location

10.2 Pickup Times

  • Pickup times typically range from 10:45-11:15 AM depending on hotel location
  • Exact pickup time will be confirmed via email after booking
  • You must be ready in your hotel lobby 15 minutes before your scheduled pickup time

10.3 Late or Missed Pickup

  • If you are not ready at the scheduled time, the vehicle may depart without you
  • No refund is provided for missed tours due to late arrival
  • If you anticipate being late, contact us immediately: +66 (0) 84 053 3456

10.4 Incorrect Information

  • Provide accurate hotel name and address at booking
  • If your accommodation changes, notify us at least 24 hours in advance
  • We are not responsible for missed pickups due to incorrect information provided by you

11. Itinerary and Services

11.1 Itinerary

  • The tour itinerary is provided as a guide and may vary
  • Actual activities, timing, and sequence may change due to:
    • Weather conditions
    • Safety considerations
    • National park regulations
    • Group size and dynamics
    • Operational requirements

11.2 Bioluminescence

  • Bioluminescent plankton is a natural phenomenon
  • While we see it on all the time on our tours, we guarantee its appearance
  • Factors affecting visibility: moon phase, water temperature, weather, plankton populations
  • No refund is provided if bioluminescence is not visible
  • The tour remains highly enjoyable with caves, lagoons, sunset, and night kayaking regardless

11.3 Wildlife Viewing

  • Wildlife sightings are never guaranteed
  • We visit areas with high wildlife activity, but animals are wild and unpredictable
  • No refund for tours where specific wildlife is not seen

11.4 Inclusions

As stated in your booking confirmation:

  • Hotel transfers (pickup and drop-off)
  • Welcome drink
  • Thai light lunch
  • Thai dinner buffet
  • Kayaking equipment and safety gear
  • National park entrance fees
  • Professional guides
  • Travel insurance
  • All specified activities

11.5 Exclusions

Not included unless specifically stated:

  • Tips and gratuities
  • Personal expenses
  • Items not mentioned in the inclusion list

12. Food and Dietary Requirements

12.1 Meals Provided

  • Authentic Thai cuisine prepared fresh daily
  • Lunch: Thai light meal served during cruise
  • Dinner: Thai buffet with multiple dishes
  • Water and beverages provided throughout the day

12.2 Dietary Requirements

  • We accommodate vegetarian, vegan, and common dietary restrictions
  • You must inform us of all dietary requirements, allergies, and food restrictions at the time of booking
  • We cannot guarantee accommodation of restrictions not communicated in advance
  • Severe allergies may limit menu options; please discuss with us before booking

12.3 Food Safety

  • All food is prepared following hygiene and safety standards
  • If you have concerns about Thai cuisine or food safety, please bring supplementary snacks
  • We are not liable for adverse reactions to food unless caused by our negligence

13. Intellectual Property

13.1 Website Content

All content on our website including text, graphics, logos, images, videos, and software is the property of Phuket Andaman Twilight Co., Ltd. or licensed to us, and is protected by copyright and intellectual property laws.

13.2 Restrictions

You may not:

  • Copy, reproduce, or distribute our content without written permission
  • Use our trademarks, logos, or brand name without authorization
  • Modify or create derivative works from our content
  • Use our content for commercial purposes without a license

13.3 Trademarks

“Twilight Sea Canoe” and associated logos are trademarks of Phuket Andaman Twilight Co., Ltd. Unauthorized use is prohibited.

14. Website Use and Disclaimers

14.1 Accuracy of Information

  • We strive to provide accurate and up-to-date information on our website
  • Information may change without notice
  • We do not guarantee the accuracy, completeness, or timeliness of website content
  • Always confirm details directly with us before making decisions

14.2 Availability

  • We do not guarantee uninterrupted or error-free website operation
  • We may suspend or modify website services for maintenance or updates without notice
  • We are not liable for website downtime or technical issues

14.3 Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content, privacy practices, or policies of third-party sites
  • Links do not constitute endorsement of third-party services

14.4 User Conduct

You agree not to:

  • Use the website for illegal purposes
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with website operation or security
  • Harvest data or personal information without consent

15. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your personal information.

By using our services, you consent to our collection and use of information as described in the Privacy Policy.

16. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, tsunamis, floods, storms)
  • Extreme weather conditions
  • Pandemics and epidemics
  • Government actions or regulations
  • War, terrorism, or civil unrest
  • Labor strikes or disputes
  • Failure of suppliers or contractors beyond our control

In such cases, we will make reasonable efforts to provide alternative arrangements or refunds.

17. Complaints and Dispute Resolution

17.1 Complaints

If you have a complaint:

  • Notify your guide immediately during the tour so we can address issues in real-time
  • For post-tour complaints, contact us within 7 days:
  • Provide your booking reference and detailed description of the issue

17.2 Resolution Process

  • We will acknowledge your complaint within 48 hours
  • We will investigate and respond within 14 days
  • We will work with you in good faith to reach a fair resolution

17.3 Dispute Resolution

  • Any disputes will first be subject to good faith negotiation
  • If unresolved, disputes may be subject to mediation
  • Legal disputes shall be governed by Thai law (see Section 19)

18. General Provisions

18.1 Entire Agreement

These Terms, together with your booking confirmation and our Privacy Policy, constitute the entire agreement between you and the Company.

18.2 Amendments

  • We reserve the right to modify these Terms at any time
  • Changes will be posted on our website with an updated “Last Updated” date
  • Your continued use of services after changes constitutes acceptance
  • For existing bookings, the Terms in effect at the time of booking apply

18.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

18.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

18.5 Assignment

  • You may not transfer or assign your booking or these Terms without our written consent
  • We may assign our rights and obligations to another entity without your consent

18.6 Language

These Terms are provided in English. In case of any discrepancy between translations, the English version shall prevail.

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand.

19.2 Jurisdiction

Any legal action or proceeding arising from these Terms or your use of our services shall be brought exclusively in the courts of Phuket, Thailand. You consent to the personal jurisdiction of these courts.

19.3 Thai Consumer Protection

Nothing in these Terms affects your statutory rights under Thai consumer protection laws.

20. Contact Information

For questions, concerns, or assistance regarding these Terms and Conditions:

Phuket Andaman Twilight Co., Ltd.
Brand Name: Twilight Sea Canoe

Address:
81/15, Room 22-24, Moo 6
T.Paklok, A.Thalang
Phuket 83110
Thailand

Phone: +66 (0) 84 053 3456
Email: info@twilightseacanoe.com
Website: [www.twilightseacanoe.com]

Business Hours:
Monday – Sunday: 8:00 AM – 8:00 PM (Thailand Time – GMT+7)

21. Acknowledgment

By making a booking or participating in our tours, you acknowledge that:

✓ You have read and understood these Terms and Conditions
✓ You agree to be bound by these Terms
✓ You have the authority to accept these Terms on behalf of all participants in your booking
✓ All information provided is accurate and complete
✓ You meet the health and age requirements for participation
✓ You have disclosed all relevant medical conditions
✓ You understand the risks involved in the tour
✓ You have adequate insurance coverage
✓ You accept the cancellation and refund policies

Thank you for choosing Twilight Sea Canoe. We look forward to providing you with an unforgettable adventure in Phang Nga Bay!

© 2025 Phuket Andaman Twilight Co., Ltd. All rights reserved.