Privacy Policy – Twilight Sea Canoe

1. Introduction

Welcome to Twilight Sea Canoe, operated by Phuket Andaman Twilight Co., Ltd. (“we,” “us,” “our,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

2.1 Personal Information You Provide

When you book a tour, contact us, or interact with our services, we may collect:

Contact Information: Name, email address, phone number, hotel name and address
Booking Information: Tour date, number of participants, special requests, dietary requirements
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Identification Information: Passport or ID details (if required for tour operations)
Health Information: Medical conditions, allergies, or disabilities that may affect tour participation (voluntarily provided)
Communication Records: Correspondence via email, phone, or other communication channels

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 To Provide Our Services

Process and manage your tour bookings
Arrange hotel pickups and transportation
Accommodate dietary requirements and special requests
Communicate tour details, confirmations, and updates
Provide customer support and respond to inquiries

3.2 To Improve Our Services

Analyze website usage and user behavior
Improve our website functionality and user experience
Develop new services and tour offerings
Conduct customer satisfaction surveys

3.3 For Marketing and Communications

Send promotional emails about special offers, new tours, and updates (with your consent)
Share travel tips and destination information
Conduct marketing campaigns and analyze their effectiveness

3.4 For Legal and Safety Purposes

Comply with legal obligations and regulations
Ensure safety and security of tour participants
Prevent fraud and protect against illegal activities
Enforce our terms and conditions
Respond to legal requests from authorities

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers and Partners

We share information with trusted third parties who help us operate our business:

Payment Processors: To process secure payments
Transportation Providers: To arrange hotel pickups and transfers
Technology Service Providers: Website hosting, email services, booking systems
Marketing Partners: Email marketing platforms, analytics providers (with your consent)
Tour Operators and Guides: To facilitate tour operations and ensure your safety

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders, subpoenas, or legal processes
Government or regulatory authority requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

4.3 Business Transfers

If Phuket Andaman Twilight Co., Ltd. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

5.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., booking system, security features)

Performance Cookies: Help us understand how visitors use our website through analytics

Functional Cookies: Remember your preferences and settings

Marketing Cookies: Track your online activity to deliver relevant advertisements (only with your consent)

5.3 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality and your ability to book tours.

For more information on managing cookies, visit:

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: SSL/TLS encryption for data transmission
Secure Payment Processing: PCI-DSS compliant payment processors
Access Controls: Limited access to personal data on a need-to-know basis
Regular Security Assessments: Monitoring and updating security measures
Staff Training: Regular privacy and security training for employees

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Booking Information: Retained for 7 years for accounting and tax purposes (as required by Thai law)
Marketing Communications: Until you unsubscribe or request deletion
Website Analytics: Typically retained for 24-36 months
Legal Requirements: As required by applicable laws and regulations

You may request deletion of your personal information at any time (see Section 9 for Your Rights).

8. International Data Transfers

Phuket Andaman Twilight Co., Ltd. is based in Thailand. If you are accessing our services from outside Thailand, please be aware that your information may be transferred to, stored, and processed in Thailand or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access and Portability

Request a copy of the personal information we hold about you
Receive your data in a structured, commonly used format

9.2 Correction and Update

Request correction of inaccurate or incomplete information
Update your contact details and preferences

9.3 Deletion (Right to be Forgotten)

Request deletion of your personal information (subject to legal retention requirements)

9.4 Restriction and Objection

Restrict processing of your personal information in certain circumstances
Object to processing based on legitimate interests or for marketing purposes

9.5 Withdraw Consent

Withdraw consent for marketing communications at any time
Unsubscribe from promotional emails via the link in each message

9.6 Lodge a Complaint

File a complaint with the relevant data protection authority in your jurisdiction

To exercise your rights, please contact us:

Email: info@twilightseacanoe.com
Phone: +66 (0) 84 053 3456
Address: 81/15, Room 22-24, Moo 6 T.Paklok, A.Thalang, Phuket 83110, Thailand

We will respond to your request within 30 days.

10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Children under 18 should obtain parental consent before providing any personal information.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may use include:

Payment processors (e.g., Stripe, PayPal)
Social media platforms (Facebook, Instagram, TripAdvisor)
Booking platforms and travel websites
Google Maps and location services

12. Marketing Communications

12.1 Opt-In

We will only send you marketing communications if you have:

Opted in during the booking process
Subscribed to our newsletter
Given explicit consent

12.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in any promotional email
Contacting us at info@twilightseacanoe.com
Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we will still send transactional emails related to your bookings (confirmations, receipts, tour updates).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification (for significant changes)
Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Phuket Andaman Twilight Co., Ltd.
Brand Name: Twilight Sea Canoe

Address:
81/15, Room 22-24, Moo 6
T.Paklok, A.Thalang
Phuket 83110
Thailand

Phone: +66 (0) 84 053 3456
Email: info@twilightseacanoe.com
Website: [www.twilightseacanoe.com]

Business Hours:
Monday – Sunday: 8:00 AM – 8:00 PM (Thailand Time – GMT+7)

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Thailand. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Thailand.

16. Language

This Privacy Policy is provided in English. In case of any discrepancy between the English version and any translation, the English version shall prevail.

Thank you for trusting Twilight Sea Canoe with your personal information. We are committed to protecting your privacy and providing you with exceptional service.